Refund policy

Refund Policy

Deposits are strictly non-refundable once confirmed, except in the following cases:

• Item becomes unavailable due to supplier allocation issues
• Order is canceled by the shop
• If a refund is approved:
• It will be processed via the original payment method
• Credit card payments may incur transaction fees, which will be deducted from the refund amount
• Refund processing time may vary depending on the payment provider

Return Policy

• Returns are only accepted under the following conditions:
• Item received is defective or damaged
• Wrong item was delivered
• Requests must be made within 3 days from receiving the item
• Items must be:
• Unused
• In original packaging
• Complete with all contents
• Return with OR or Bank Receipt
• The shop reserves the right to reject returns that do not meet these conditions
• Shipping fees for returns:
• Covered by the shop if the issue is due to our error
• Covered by the customer for all other cases
• 10% restock fee if there is no defect or missing parts.